Demico (Pty) Ltd ("Demico", "we", "us", "our") provides subscription features and functionality to users of the MilaNet Platform.
By subscribing to MilaNet subscription features, you agree to these Subscription Terms and Conditions ("Subscription Terms"), our Terms of Use, and our Privacy Policy.
1. Subscription Agreement
By selecting a subscription plan in the MilaNet app and completing the associated purchase flow, you agree to be bound by these Subscription Terms.
MilaNet provides an account-level subscription model:
One subscription per user account (stored against your user ID)
Subscription data is stored to manage your access to subscription features
You may select a plan as displayed in the app, including monthly and annual options. Plans currently include:
Starter: publish up to 1 organization (monthly or annual billing)
Scale: publish up to 5 organizations (monthly or annual billing)
Your selected tier determines your organization publish limit ("org limit"). Publishing an organization requires an active subscription with available org capacity.
3. Trial Period (First Month Free)
MilaNet may offer an introductory free period (shown in the app as "First month free") for eligible new subscribers via the Apple App Store.
The introductory offer:
Applies once per user account
Applies on your first subscription purchase, whether you choose monthly or annual
Is not offered again if you cancel and later subscribe again
Eligibility and duration of the introductory offer are determined by the Apple App Store product configuration at the time of purchase.
4. Billing and Renewal (Apple App Store)
Currently, in-app subscriptions are available on iOS via the Apple App Store. Android in-app subscriptions via Google Play are not yet available; when launched, the same principles below will apply through Google Play.Subscription payment and renewal are processed by the applicable platform provider:
iOS: Apple App Store (via in-app purchase)
Android (when available): Google Play
Demico does not process your payment card or bank details. We create and update your subscription access in the Platform based on subscription status confirmed by the store provider and our subscription sync service.
Your subscription renews automatically at the end of each billing period unless you cancel through the store's subscription management before the renewal date.
5. Cancellation and When Access Ends
You may cancel your subscription at any time using:
The subscription management controls in the Apple App Store (or Google Play, when available), and/or
In-app "Manage Subscription" where supported
Cancellation does not take effect immediately. When you cancel:
Your subscription remains active until the end of your current billing period
You retain subscription access (including published organizations) until that period ends
The app may show that your plan "Cancels on" the period end date
After the current period ends (expiration):
Your subscription access ends
Organizations that were published due to your subscription may be unpublished automatically
Unpublished organizations remain visible to you as the account owner for management, but are not live to other users
Related live content (such as deals, events, classifieds, and endorsements tied to unpublished organizations) may also be taken offline
6. Upgrades and Downgrades (Proration)
If you change plans (for example, upgrading or downgrading between Starter and Scale, or switching between monthly and annual), the change may:
Take effect immediately for some upgrades, or
Take effect at the next renewal for some downgrades or crossgrades
The store provider may apply proration according to its policies. Where a plan change is deferred, the app may show that your plan is "Switching to" a new tier on a future date.
7. Restore Purchases
If you reinstall the app or use a new device, you may use Restore Purchases (where available) to restore an active Apple subscription tied to your Apple ID. Access is applied to the MilaNet account you are signed into when restoring.
8. Refunds
We do not offer refunds directly.
Any refunds, if available, are governed by the applicable app store policies and applicable law.
9. Termination by Demico
We may suspend or terminate your subscription access if we reasonably believe you have breached these Subscription Terms, our Terms of Use, or misused the Platform or subscription features.
10. Updates and Support
We may provide updates to the Platform and subscription-related support during the period when your subscription access is active.
Support details are set out in our Support Policy.
11. Privacy
Your subscription-related use of the Platform is subject to our Privacy Policy.
12. Changes to These Subscription Terms
We may revise these Subscription Terms at any time.
We will provide notice of significant changes where required.
13. Governing Law
These Subscription Terms and your use of the MilaNet subscription features are governed by the laws of South Africa.
14. Contact
If you have questions, contact us at legal@milanet.app.