Last update: March 19, 2026.
Support Policy
Demico (Pty) Ltd operates the MilaNet application and provides the MilaNet Platform.
Demico is committed to providing support to our subscribers and users.
1. Support Channels
We offer support through email.
You can reach our support team at support@milanet.app.
2. Response Time
We aim to respond to support inquiries within 24 hours during our business days/hours where feasible.
3. Business Hours
Our support team operates during South African weekdays between 08:00 and 17:00 (SAST).
4. Support Scope
Our support team can assist with technical issues, troubleshooting, and general inquiries related to the MilaNet software and Platform.
Customization or extensive consulting may require a separate agreement.